Privacy Policy

Itero, Inc. Privacy Policy
Effective Date: August 1, 2024

This Privacy Policy explains how Itero, Inc. (“Itero” or “we”) collects, uses, discloses, and protects personal information processed through the use of our Services, and your choices about the collection and use of your personal information. By using our Services, you are consenting to the collection, transfer, processing, storage, disclosure, and other uses described in this Privacy Policy.

The Information We Collect and Store

Itero collects and stores personal information that you provide or that we collect to administer and improve our Services, communicate with you, and ensure a secure user experience. The categories of information we collect include:

Information You Provide to Us: When you use our Services, register for an account, or communicate with us, we collect personal information such as your name, email address, and phone number. We may also collect any communications you exchange with us and any information provided during support inquiries or interactive features, such as Live Chat or emails to customer support.
‍
‍Transcriptions and Audio Data: As part of our service offering, Itero listens to and transcribes live calls with your prospects. These transcriptions are used for the provision of our Services and to help improve our AI-driven tools. This data is securely stored and processed in compliance with applicable privacy regulations.

‍Cookies and Tracking Technologies: We, and our third-party partners, may automatically collect certain types of information using tracking technologies, such as cookies, web beacons, and similar methods. This includes information about your device, browser type, IP address, usage patterns, and the pages you visit. This helps us analyze and improve our Services, monitor performance, and provide personalized content.

How We Use Personal Information

Personal information may be used for the following purposes:

To Provide and Improve our Services: We use personal data to deliver our Services, including processing audio data and transcriptions, and improving the performance of our AI-driven tools.

To Communicate with You: We may send you service-related emails, updates, and notifications about changes to our Services. These communications are important to the functionality of our platform.

For Analytics and Research: We may use aggregated, de-identified data from audio transcriptions to refine our AI models and enhance the quality of our services.

How We Share Personal Information

Service Providers: We may share your information with trusted third-party service providers who help us operate our Services, including data storage, analytics, and technical support. These providers are bound by confidentiality agreements and are only permitted to process your data for the purposes of providing their services to us

.Aggregate and De-identified Information: We may share aggregated or de-identified data with third parties for research or analysis purposes. This data does not include personal information that can identify you.

Legal Compliance and Protection: We may disclose information where necessary to comply with legal obligations, protect the safety of individuals, prevent fraud, or protect the rights and safety of Itero.

Data Retention

We will retain your personal information for as long as necessary to provide the Services or as required by applicable law. You may request the deletion of your account or personal data by contacting us at info@itero.com. However, some information may be retained where required by law or for legitimate business purposes, such as resolving disputes or enforcing our agreements.

Security

We take reasonable measures to protect your personal information from unauthorized access or disclosure. However, no security measures are foolproof, and we cannot guarantee the security of your data. In the event of a data breach, we will notify affected individuals in accordance with applicable laws.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted to our website, and we will notify you via email or other means if required by law. Your continued use of the Services after such changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at info@itero.com.