BPO Training & QA Software
Launch new client programs in days, not weeks. Itero lets you build realistic training simulations from client intake docs and call transcripts, then verify quality across 100% of interactions—for every client you serve. Train faster, maintain consistency, and scale QA without adding headcount.
Practice Client Scenarios Before Launch Day
You sign a new client. You have two weeks to understand their workflows, build training materials, and certify a team.
Traditional approaches mean reading SOPs, shadowing calls, and hoping agents remember it all.
Itero creates realistic simulations from your client intake and real transcripts. Agents practice until they nail the client's requirements—before talking to actual customers.
Verify Quality on Every Interaction, Not Random Samples
You run a dozen clients. Manual QA teams sample 2-3% of interactions per program. Client escalations come from the other 97% you didn't review.
Itero scores 100% of customer interactions across all your programs.
- •Binary compliance checks flag violations immediately
- •Qualitative scoring measures communication clarity and customer experience
Customize Scoring for Different Clients and Channels
Your fintech client measures different success factors than your e-commerce client. Inbound support calls need different criteria than outbound sales.
Build separate scorecards for each client, channel, and interaction type.
Stack client-specific requirements with your internal quality standards. Maintain visibility across your entire operation.
See Itero in action
Get a personalized demo and see how Itero can transform your team's performance.
Scale Without Adding QA Headcount
Every new client used to mean more QA analysts.
Itero analyzes interactions automatically, surfaces issues that need attention, and routes coaching to the right supervisors.
Grow your client base without proportionally growing your QA team. Focus human reviewers on calibration and edge cases instead of routine monitoring.
Security & Compliance You Can Trust
SOC 2 Type 1 Attested
Independently verified security controls
Enterprise-Grade Security
End-to-end encryption and access controls
Compliance Ready
Built for regulated industries
Frequently Asked Questions
Multi-Client Management
Implementation & Speed
Quality Assurance at Scale
Cost & ROI
Ready to get started?
Join leading organizations using Itero to accelerate training, automate quality assurance, and drive measurable performance improvement.