Question 1

How fast can we train reps on a new product launch?

Accepted Answer

Reps can start practicing as soon as you finish creating and testing your scenarios. AI simulations eliminate scheduling constraints—reps practice on-demand, 24/7, accelerating time-to-launch compared to instructor-led training that requires coordination across distributed teams.

Question 2

How long does it take to create new AI training scenarios?

Accepted Answer

Create new scenarios in minutes. Our platform includes a library of pre-built scenarios for common situations. You can also simulate real calls by pulling transcripts from platforms like Gong or build new scenarios from scratch, complete with custom objections and personas.

Question 3

What's required from our team to set up product training?

Accepted Answer

You'll need product documentation, and positioning materials so you can add those as context to the scorecards and AI coach. Then you'll want to set up a Certification path and scorecard to validate your reps are meeting your expectations. No technical implementation required—it's content configuration, not code.

Question 4

How do we verify reps are actually ready to sell the new product?

Accepted Answer

Set mandatory performance thresholds on certifications—reps must score above your defined benchmark (e.g., 85% on product knowledge, 90% on compliance) across multiple scenarios before earning certification. You get data-driven proof of readiness, not just training completion. Our AutoQA then verifies they're using approved messaging on real calls.

Question 5

How do we know if product training actually worked?

Accepted Answer

Itero connects simulation practice to live call quality. Reps train on new product scenarios in AI simulations, then our AutoQA evaluates their real customer calls using identical criteria. You'll see if reps use approved messaging in the field, spot gaps between certification and execution, and iterate training based on actual performance data.

Question 6

Can this scale across distributed teams or channel partners?

Accepted Answer

Yes. AI delivers consistent product knowledge to everyone simultaneously—10 reps or 200, across multiple regions or partner organizations. Everyone practices identical scenarios, receives the same coaching, and meets the same certification standards. No instructor bottlenecks, travel costs, or timezone coordination required for global product rollouts.

Question 7

What if our messaging changes during the launch?

Accepted Answer

Update scenarios and scorecards in minutes. Reps immediately practice new messaging. Track who's certified on the updated version versus outdated materials. This flexibility is critical for iterative launches where positioning evolves based on market feedback or competitive responses during rollout.

Question 8

Can we use this for multiple product launches simultaneously?

Accepted Answer

Yes. Create separate learning paths and certification tracks for each product. Reps can work through multiple products in parallel or sequence. You track certification status independently per product—useful for SaaS launching multiple features or insurance expanding into multiple new states concurrently.

Question 9

Does this work for SaaS feature launches?

Accepted Answer

Yes. Build simulations around discovery calls showcasing new features, objection handling for pricing changes, and competitive positioning against alternatives. Certify AEs on new capabilities before they demo to prospects. AutoQA verifies they're articulating value correctly during actual sales conversations.

Question 10

Can we use this for insurance product expansion into new states?

Accepted Answer

Yes. Create state-specific compliance scenarios, regulatory disclosure practice, and product knowledge simulations for new lines (home, auto, life). Certify agents on state regulations and product positioning before they sell. AutoQA ensures compliance adherence on every interaction in the new market.

Question 11

Can Itero be customized for our company's unique sales process and compliance needs?

Accepted Answer

Yes. You build customizable scorecards for your methodology, create custom personas for your buyers, and connect your own knowledge bases and playbooks. The AI coaches and scores based on your specific rules and compliance needs, not a generic template.

Question 12

How does Itero integrate with our existing tools?

Accepted Answer

Itero pulls call recordings and transcripts from platforms like Gong, Outreach, and Microsoft Teams. Once a call completes, our AutoQA analyzes it against your custom scorecards. Use webhooks to push performance data into your BI tools or data warehouse for holistic reporting across systems.

Products

Use Cases

New Product Training Software

Get Reps Selling New Products in Weeks, Not Months

Verify Reps Can Sell It Before They Do

Every Rep Learns the Same Playbook

See Itero in action

See If Product Training Actually Works

Frequently Asked Questions

Getting Started

Certification & Verification

Scale & Deployment

Industry-Specific Applications

Platform & Technical

Ready to get started?