Live Chat Training Software
Your reps' next tough customer shouldn't be their first. Itero simulates realistic typed conversations — live-chat support, SMS follow-ups, LinkedIn-style outreach — and scores every one with the same rigor as your calls.
Build Chat Scenarios Alongside Voice
Author chat scenarios in the same Scenario Studio you use for calls — no separate tool, no duplicate setup. Pick the practice mode when you create the scenario, and turn-taking behaves identically in the studio and in live practice.
- •Drag in a sales playbook, SOP, or real transcript and Itero drafts the scenario for you
- •Set the order scenario tiles appear on the rep Practice page, so priority scenarios come first
- •One channel filter runs across the studio, practice screens, and evaluations
Score Every Typed Conversation
Chat gets the same coaching rigor as voice. When you create a scorecard, choose whether it evaluates chat or voice — Itero scores typed conversations against it automatically.
- •Score one conversation against multiple scorecards in a single pass, in the order you choose
- •A single, consistent Result field means chat and voice outcomes read the same way
- •Every score comes with supporting citations from the transcript
AI Customers That Text Like Real Ones
Reps practice against personas that write like your actual buyers — terse, chatty, skeptical, or distracted.
- •Upload a buyer profile or ICP one-pager and Itero generates the persona automatically
- •A Communication Style setting shapes how each persona writes
- •Scenario context fields show the rep CRM-style details mid-conversation, so practice feels like a real ticket, not a generic role-play
See Itero in action
Get a personalized demo and see how Itero can transform your team's performance.
Coach and QA the Chat Channel
Bring written channels into the same quality program as your calls.
- •Filter Conversations and Evaluations by chat or voice to focus reviews
- •Coaching Inbox surfaces coachable chat moments straight from the transcript
- •A chat-ending webhook fires the moment a conversation wraps, so your systems can react instantly
Frequently Asked Questions
Getting Started
Scoring & QA
Plans & Setup
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