Question 1

How can I trust AI to catch compliance violations accurately?

Accepted Answer

Accuracy comes from your definitions, not generic AI models. You configure compliance checks as true/false requirements (call recording announcement made, specific disclosure read, required language used). The AI checks 100% of calls against your exact criteria—either the requirement was met or it wasn't. No subjective interpretation, just binary verification of what was said.

Question 2

How does automated QA compare to manual call sampling for compliance?

Accepted Answer

Manual QA typically samples 2-5% of calls, meaning 95-98% of compliance violations go undetected until audits. Itero analyzes 100% of interactions automatically, flagging every violation in real-time through a prioritized risk inbox. You eliminate blind spots while reducing manual review time by 90%.

Question 3

What happens when Itero detects a compliance violation?

Accepted Answer

Violations surface automatically in your coaching inbox with full context: which rep, which call, what requirement was missed, and timestamp to the exact moment. You can notify reps directly from the inbox, track violation patterns across teams, and address risks immediately instead of discovering them weeks later during manual review or worse—during audits.

Question 4

Can Itero handle state-specific insurance regulations and multi-product compliance?

Accepted Answer

Configure true/false compliance checks for TILA/RESPA requirements—Loan Estimate disclosures, Good Faith Estimate language, rate lock confirmations, APR calculations mentioned. Itero analyzes 100% of loan officer calls and flags any missing disclosures. The system tracks compliance rates across loan types and provides audit-ready documentation.

Question 5

Can BPOs manage different compliance standards for multiple clients?

Accepted Answer

Yes. Create separate compliance frameworks for each client. The AI identifies which client a call belongs to and automatically applies the correct scorecard—different script requirements, disclosure language, quality standards, and escalation protocols. Manage all clients' compliance from one dashboard without manual sorting.

Question 6

How much time does automated QA save compared to manual call review?

Accepted Answer

Organizations typically reduce manual QA workload by 80-90%. Instead of listening to hours of calls to find coaching moments, AI surfaces quality issues and compliance violations automatically. QA teams shift from call listening to strategic coaching—focusing on edge cases and complex scenarios while AI handles repetitive compliance checks.

Question 7

Can we scale QA coverage without adding headcount?

Accepted Answer

Yes. Manual QA requires roughly one QA specialist per 30-40 agents to maintain even 5% sampling coverage. Itero analyzes 100% of calls automatically, so you scale compliance monitoring and quality assurance with agent growth without proportional QA team growth. Most organizations maintain flat QA teams while doubling or tripling agent headcount.

Products

Use Cases

Automated QA Software | AI Compliance Monitoring

Monitor Every Interaction for Compliance

Proactive Risk Management, Not Reactive Audits

Built for Regulated Industries

See Itero in action

Connect Compliance to Coaching

Frequently Asked Questions

Accuracy & Trust

Compliance & Regulations

Efficiency & ROI

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