AI Call Scoring Software | Automate Quality Assurance
Score every customer interaction against the criteria that actually matter to your business. Itero's AI evaluates 100% of calls with 95% human-level accuracy—checking compliance, measuring quality, and tracking performance across your entire operation.
Customizable Scorecards for Your Standards
Build evaluation criteria that match your actual requirements. Automatically generate scoring rubrics from your playbooks and policies, or create custom frameworks from scratch.
- •Binary QA checks verify process compliance: disclosure read, required information collected, script followed
- •Qualitative scoring measures execution quality: objection handling effectiveness, explanation clarity, rapport building
Different Scorecards for Different Scenarios
Apply the right evaluation framework to each call type. Discovery calls get scored differently than demos. Compliance calls use different rubrics than renewals.
Assign scorecards by call type, product line, user group, or customer segment.
Stack multiple scorecards on a single interaction for layered evaluation.
Coaching Inbox Surfaces What Matters
Stop searching through hours of recordings. Itero's coaching inbox automatically surfaces coachable moments:
- •Compliance gaps
- •Skill development opportunities
- •Exceptional performance worth celebrating
Every issue includes timestamp, context, and recommended action. Managers see exactly where reps need help without listening to full calls.
See Itero in action
Get a personalized demo and see how Itero can transform your team's performance.
Analytics That Drive Improvement
Track performance trends across teams, individuals, and time periods. Identify systemic gaps before they become problems.
See which skills are improving and which need intervention.
Connect scoring data to business outcomes—conversion rates, customer satisfaction, retention—to prove training ROI.
Frequently Asked Questions
Accuracy & Trust
Integration
Customization & Flexibility
ROI & Business Impact
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Join leading organizations using Itero to accelerate training, automate quality assurance, and drive measurable performance improvement.