QA Scorecard Software
Your scorecards are the standard; Itero enforces them. Build rubrics from documents you already have, then let AI score 100% of conversations — voice and chat — with 95% human-level accuracy and cited evidence for every score.
Customizable Scorecards for Your Standards
Build evaluation criteria that match your actual requirements. Upload the rubric, playbook, or QA checklist you already have and Itero drafts a scorecard template from it — new templates start as drafts you review before publishing. Or create custom frameworks from scratch.
- •Binary QA checks verify process compliance: disclosure read, required information collected, script followed
- •Qualitative scoring measures execution quality: objection handling effectiveness, explanation clarity, rapport building
- •Scorecards are channel-aware: score voice calls and chat conversations with the same rigor
Different Scorecards for Different Scenarios
Apply the right evaluation framework to each call type. Discovery calls get scored differently than demos. Compliance calls use different rubrics than renewals.
Assign scorecards by call type, product line, user group, or customer segment.
Stack multiple scorecards on a single interaction for layered evaluation — scored in one pass, in the order you choose. Re-run a single evaluation type without re-processing everything else.
Coaching Inbox Surfaces What Matters
Stop searching through hours of recordings. Itero's coaching inbox automatically surfaces coachable moments:
- •Compliance gaps
- •Skill development opportunities
- •Exceptional performance worth celebrating
Every issue includes timestamp, context, and recommended action. Managers see exactly where reps need help without listening to full calls.
Every score shows the question behind each criterion and every supporting citation from the transcript — not just the first — so you see the full basis for each result.
See Itero in action
Get a personalized demo and see how Itero can transform your team's performance.
Analytics That Drive Improvement
Track performance trends across teams, individuals, and time periods. Identify systemic gaps before they become problems.
See which skills are improving and which need intervention.
Connect scoring data to business outcomes—conversion rates, customer satisfaction, retention—to prove training ROI.
Frequently Asked Questions
Accuracy & Trust
Integration
Customization & Flexibility
ROI & Business Impact
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Join leading organizations using Itero to accelerate training, automate quality assurance, and drive measurable performance improvement.