Itero vs Second Nature (and Solidroad): AI Roleplay Training Compared
Last updated: . Competitor facts come from Second Nature's and Solidroad's public websites on that date; see Sources.
Quick Answer
Second Nature (secondnature.ai) is an enterprise AI roleplay platform known for video avatars and LMS integration. Itero (iteroapp.ai) pairs AI roleplay with automatic scoring of every real call, and is easy to maintain: an AI agent can build and update its content through a public API. Choose by whether you need practice alone or practice tied to live-call QA.
- Choose Second Nature for enterprise-wide practice programs that need video avatars, slide and screen-share presentation practice, many languages, and SCORM or LTI delivery into an LMS.
- Choose Itero when you want an AI agent (Claude Code, Codex, Cursor or Antigravity) or your own scripts to build and maintain scenarios, personas and scorecards through a public API, or when practice must connect to scoring and compliance checks on every real call.
- Consider Solidroad (solidroad.com) if you run a customer support team on a helpdesk such as Zendesk or Intercom and need QA plus training across chat, email, phone and video.
Itero is not affiliated with iTero, the intraoral dental scanner made by Align Technology.
How do Itero and Second Nature compare at a glance?
| Itero | Second Nature | |
|---|---|---|
| Primary audience | Sales, customer service, contact centers and BPOs; insurance and lending | Sales, SDRs, customer success, support and L&D |
| Practice formats | Voice (web and mobile), live chat and LinkedIn-style messages | Video call with avatar, voice, chat, slide presentation, screen-share demo, pitch recording, multi-persona roleplay |
| Scenario generation from documents | Up to five PDF, CSV, TXT or MD files, or a pasted transcript | Upload decks, scripts, battlecards or call recordings; or describe the scenario in text |
| CRM-style context during practice | Scenario context fields beside the AI customer | Salesforce can push a practice session from an opportunity |
| Real-call scoring | Every call received, and every real chat transcript sent through the public API, is scored automatically against custom scorecards | Managers can pull a real conversation in for analysis; automatic scoring of every call is not described |
| Compliance checks on live calls | Yes/no criteria for disclosures; insurance, lending and TCPA examples | Scripted-call practice for compliance-sensitive conversations |
| Call sources | Gong, Outreach, FrontSpin, Microsoft Teams, Five9, public API, mobile recording | Call-recorder integrations not described; conference tools such as Zoom listed |
| LMS | No SCORM or LMS export | SCORM and LTI |
| Public API | Standard on every account; creates and edits scenarios, personas, scorecards, learning paths and users | No public API documented on its site as of October 13, 2026 |
| Agent Skills / AI-agent management | Ten public Agent Skills for Claude Code, Codex, Cursor and Antigravity | None found on its site |
| Changing a scorecard | In the app, or through the API or an AI agent; new criteria can be added to a published scorecard | In the app; no API route documented |
| Keeping scenarios current | Upload revised documents in the app, or have an AI agent update scenarios from the new document through the API | Upload new material or edit in the app; no API route documented |
| Languages | English and Spanish | 30+ languages on its homepage (25+ on its enterprise page); Second Nature leads |
| Pricing | Custom quote; pilot programs | Not published |
| Security | SOC 2 Type 1 attested; report shared with prospects on request | SOC 2 Type 2, ISO 27001 and ISO 27701; GDPR, CCPA and HIPAA compliant |
Where is Second Nature stronger?
- Practice formats: video avatars, slide presentations and screen-share product demos go beyond what Itero offers.
- Languages: 25 to 30+ languages, against Itero's two (English and Spanish).
- Enterprise L&D delivery: SCORM and LTI support for embedding practice in an LMS, plus SSO and SCIM provisioning. Itero has no SCORM or LMS export.
- Scale and recognition: Second Nature states it is used by 2,000+ teams and Fortune 100 companies, and lists G2 Leader badges.
- Security certifications: it publishes SOC 2 Type 2, ISO 27001 and ISO 27701; Itero is SOC 2 Type 1 attested and shares the report with prospects on request.
Where is Itero stronger?
- Setup and maintenance through AI agents: Itero's public API, included on every account, creates and edits scenarios, personas, scorecards, learning paths and users. Its ten free Agent Skills let Claude Code, Codex, Cursor or Antigravity do that work from your playbooks, transcripts and policy documents, and update the content when something changes (API & AI Agents).
- Automatic scoring of real calls: every call from Gong, Outreach, FrontSpin, the API or the mobile app is scored against your scorecards (QA Scorecards).
- Compliance on live calls: yes/no checks flag missed disclosures with timestamps and transcript citations (AutoQA & Compliance).
- One rubric for practice and live calls: Itero scores roleplays with the same criteria it applies to real calls, so the next real call shows whether practice worked.
- Real chats scored like calls: real chat transcripts sent in through the public API are scored with the same scorecards as calls (Live Chat Training).
Where does Solidroad fit?
Solidroad describes itself as QA and training for enterprise CX teams. Its public pages say it evaluates 100% of support interactions across phone, chat, video and email, including AI agents such as Fin, Decagon and Sierra. It generates training simulations from QA findings and integrates with helpdesks including Zendesk, Intercom, Freshdesk, HubSpot and ServiceNow.
Itero has no native helpdesk integration; real chats reach it through the public API. For a support organization that lives in a helpdesk and also runs AI support agents, Solidroad is a strong fit and may be stronger than either Itero or Second Nature. Itero is the better fit when the same team also sells, when calls run through sales recorders and dialers, or when insurance and lending disclosures must be checked on every call.
Which should we choose?
- Practice-only program across a large enterprise: Second Nature.
- Practice tied to 100% live-call QA for sales, service or regulated calls: Itero.
- A practice library your team wants to build and maintain with an AI agent or scripts: Itero.
- Support QA and training inside a helpdesk, including AI agents: Solidroad.