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3 articles
Rep coaching is moving up the list: ramp is slow, QA sees a fraction of calls and managers can't roleplay. How AI practice and scoring address each.
Does sales role play actually work? Realism is solved. The hard part is scaling practice, and teams that do it see handle time and win rates move fast.
A practical call scoring software comparison: 8 evaluation criteria, the observation-only vs closed-loop split, and the one demo question that exposes the gap.
